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What West Assistance can do for you
The number of people who are taking trips overseas for business or for leisure keeps increasing all the time. And many a time the traveller may unfortunately find herself or himself in a position wherein medical care / assistance is the need of the hour. This is where West Assistance comes in .We have the right contacts and the efficient network to make sure that the traveller receives prompt and professional care and that this care is administered with compassion and a thorough understanding of the situation.
We have a Round-the-Clock Helpline which initiates immediate action any time of the day or night. This helpline / hotline is the first point of contact with the aggrieved party and so careful consideration is given to our staff selection, which is also multi-lingual, thereby ensuring that no language problems arise and that the needs of the person requiring attention are clearly understood. Furthermore, the staff has also been trained to provide a sympathetic ear and precise information backed up by prompt follow-up measures in order to calm down the person (or his/her friends and relatives) seeking medical aid
MEDICAL / REPATRIATIATIONS
The highly qualified team of medical consultants and nursing staff at West Assistance use their long-standing experience and resources in dealing with different situations that may arise, be it special ambulance charters whether by air or by road, repatriation back home, medical referrals, etc. Our resource network includes hospitals, laboratories, ambulance companies, expert medical consultants, and airlines/car rental companies. In cases of repatriation we can also arrange for a medical escort team on stretcherflights and scheduled flights as well as air ambulances.
TECHNICAL / MISCELLANEOUS ASSISTANCE
Besides medical help, we provide assistance in other areas as well, such as formalities to arrange towing of damaged vehicles in cases of accident, repair and if needed car hire, hotel accommodation, etc. Lost or stolen property in the form of air tickets, travellers cheques and luggage etc. causes a lot of worry for the traveller. In such cases we will organise all the necessary details to make sure that the client gets, if possible, the replacements or the appropriate assistance required at the earliest.
LEGAL ISSUES
In cases where legal issues are involved, our team of lawyers can generate reports / indemnities for the police / other relevant agencies and represent the clients' interests in court and any other legal assistance as and when that may be required
COST CONTAINMENT
The overall situation is monitored constantly so as to provide careful control of medical and other expenses. All expenses and invoices raised are audited whilst ensuring that the medical care provided is legitimate and correct at all times. This very effectively enables us, the travel insurer as well as the client, to enforce cost control measures.
IN THE EVENT OF DEATH
In the unfortunate scenario of loss of life, we shall handle all arrangements such as liasing with the Embassy/Consulate, preparations for the body to be transported such as embalming, coffin arrangements, other necessary approvals from government agencies and working with the airline companies for early repatriation of the body back to the homeland.
Whatever your needs, please feel free to contact us for any information regarding our services.
West Assistance . . . . making Travel Safer for All
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