Since 1996, with our effective and fast travel assistance service that can handle even the most difficult situations, especially in Turkey and Egypt, but also in the rest of the world.

We have been assisting insurance companies and their policyholders worldwide with experts and cooperation partners. Thanks to their many years of experience, our multilingual, highly qualified specialists have a solution for every problem.

We have the right contacts and the efficient network to make sure that the traveler receives prompt and professional care and that this care is administered with compassion and a thorough understanding of the situation. We have a Round-the-Clock Helpline that initiates immediate action any time of the day or night. This helpline/hotline is the first point of contact with the aggrieved party and so careful consideration is given to our staff selection, which is also multi-lingual, thereby ensuring that no language problems arise and that the needs of the person requiring attention are clearly understood. Furthermore, the staff has also been trained to provide a sympathetic ear and precise information backed up by prompt follow-up measures in order to calm down the person (or his/her friends and relatives) seeking medical aid.

West Assistance LTD takes care of all the necessary steps in the event of a claim with its all-around service.